1. General Information
This document governs the sale, shipping, return and refund of products purchased through our e-commerce website.
The seller is:
Netvans S.R.L.
Registered office: Via Emilia Ovest 1590/1, 41123 Modena, Italy
VAT number: 04060140367
Email: info@netvans.it
By placing an order, you accept these terms and conditions.
2. Products Sold
Netvans S.R.L. specialises in the sale of car accessories, space-saver spare wheels, emergency kits, wheels and vehicle components. Product images are indicative: the product received may differ slightly in appearance from the published images without affecting functionality or technical compatibility.
For spare wheels and car accessories, the customer must carefully verify compatibility with their vehicle before purchase, providing make, model, year and engine type when requested.
3. Product Compatibility
Where possible, Netvans S.R.L. may carry out a preliminary compatibility check before dispatch based on the data provided by the customer. The customer is responsible for the accuracy of the information provided. In the event of incorrect, incomplete or non-matching data, Netvans S.R.L. cannot be held liable for any product incompatibility.
For space-saver spare wheels, the customer must also check the available space in the vehicle compartment intended for the spare wheel. A return due solely to lack of space in the vehicle will not be considered a return for a non-conforming product.
4. Prices and Payment
All prices shown on the site are expressed in euros and include VAT, unless otherwise stated. Payment can be made using the methods available at the time of order. Orders are processed only after payment confirmation.
Netvans S.R.L. reserves the right to cancel orders in the event of an obvious pricing error, product unavailability or incomplete customer information.
5. Shipping and Delivery
Shipping is carried out by national and international couriers. The delivery times indicated are estimates and may vary depending on the destination, the courier and events beyond Netvans S.R.L.’s control. An additional €10 shipping fee applies to deliveries to certain special postal codes in Italy — see our Additional €10 for special postal codes page for the full list.
The customer must provide a complete and correct address, including the name on the intercom, street number, postal code, phone number and any other information useful for delivery. If delivery fails due to an incorrect address, absent recipient, refusal of the package or uncollected delivery, any return, re-shipment or storage costs may be charged to the customer.
6. Checking the Package on Delivery
At the time of delivery, the customer is invited to check that the package is intact and undamaged. If the package is visibly damaged, opened or tampered with, the customer should accept it with a specific reservation or refuse delivery, promptly informing Netvans S.R.L. Any transport damage must be reported within 24/48 hours of delivery, attaching photos of the package, the shipping label and the damaged product.
7. Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase within 14 days of the date of delivery, without giving any reason. To exercise the right of withdrawal, send a written communication by email to info@netvans.it indicating: order number; first and last name; the product to be returned; the reason for the return, if available; and any photos of the product.
The product must be returned intact, unused, unmounted, complete with all accessories and in its original or suitably protective packaging.
8. Exclusions from the Right of Withdrawal
The right of withdrawal may be excluded or limited in the following cases: products used, mounted or damaged by the customer; incomplete products or products missing original accessories; personalised products or products ordered to the customer’s specific request; products that cannot be resold as new due to conditions attributable to the customer; returns made beyond the time limits set by law.
For safety reasons, spare wheels, tyres, rims or accessories that have been mounted, used or damaged cannot be accepted as a standard return.
9. Return Costs
Unless otherwise agreed or unless the product is actually non-conforming, return shipping costs are borne by the customer. If the product is wrong, defective or non-conforming due to Netvans S.R.L.’s responsibility, we will arrange a replacement, collection or refund depending on the specific case. The product must be packed correctly; any damage caused by insufficient packaging during return transport may be deducted from the refund.
10. Refunds
After receiving and checking the returned product, Netvans S.R.L. will issue the refund within the time limits set by the applicable law. The refund will be made using the same payment method used for the purchase, unless otherwise agreed. Netvans S.R.L. reserves the right to withhold part of the refund if the product is used, damaged, incomplete or cannot be resold as new.
11. Non-Conforming or Defective Products
If you believe you have received a wrong, defective or incompatible product, contact Netvans S.R.L. before opening a return or sending the product back. To assess the case, we may request: photos of the product received; photos of the tyre size; photos of the wheel data; make, model, year and engine of the vehicle; photos of the vehicle registration document or tyre label. Only after the technical check can we confirm whether the product is actually non-conforming.
12. Legal Warranty
All products sold by Netvans S.R.L. are covered by the legal warranty provided by the applicable law. The warranty does not cover damage caused by improper use, incorrect mounting, normal wear and tear, impacts, modifications, tampering or use not conforming to the product’s intended purpose.
The space-saver spare wheel is an emergency device and must be used in accordance with the vehicle manufacturer’s instructions, speed limits and applicable regulations. It is normally intended for use at reduced speed (not exceeding 80 km/h) and only for the time needed to reach a repair point. Netvans S.R.L. is not liable for damage resulting from improper use, incorrect mounting or use of the spare wheel beyond the permitted limits.
13. Communications and Customer Service
For any request relating to orders, shipping, compatibility, returns or warranty, contact our customer service by email at info@netvans.it. We will reply as soon as possible.
14. Applicable Law and Jurisdiction
These terms are governed by Italian law. For any dispute with a consumer, the court provided by the applicable law for consumer protection will have jurisdiction. For sales to professional customers, companies or VAT-registered entities, unless otherwise required by law, the court of the seller’s registered office will have jurisdiction.