Delivery normally takes 3–4 working days. These times are estimates and may vary depending on the destination, public holidays and transport conditions. Once your order has been handed over to the courier, you will receive an email with tracking information.

If you are buying as a consumer, you can notify us that you wish to cancel your purchase within 14 days of delivery by emailing info@netvans.it with your order number. You pay the return shipping costs for a change of mind; we cover them if the product is faulty or we sent the wrong item. For an exchange, contact us to check compatibility, availability and any price difference or shipping costs. Return the product with all its accessories in suitable protective packaging.

Contact us as soon as possible with your order number and the complete new address. We will check whether it can still be changed before dispatch. If the parcel has already been handed over to the courier, any change depends on the courier’s available options and cannot be guaranteed.

Once your order has been handed over to the courier, you will receive an email with tracking information. If you cannot find it, please check your spam folder. To check the progress of an order that is being prepared, or for help with tracking, contact us with your order number.

You can email us at info@netvans.it, call +39 351 540 4716 or use the form on our Contact page. To help us handle your enquiry, include your order number and describe the issue. Attach photos if needed.

Let us know immediately and provide your order number and the correct address. An incomplete or incorrect address may delay or prevent delivery. If the parcel has already been dispatched, we will check the available options with the courier and inform you of any redirection, return or redelivery costs.

We ship to countries that use the euro as their currency, excluding French and Spanish overseas territories. To check whether we can deliver to your address, particularly on an island or in a special delivery area, contact us before ordering with your country and postcode.

Each space-saver spare wheel kit is shipped in one parcel, together with the accessories listed in its description: 1 spare wheel kit = 1 parcel. Orders containing multiple kits or other items may be split into several parcels.