1. Data Controller
The data controller is Netvans S.R.L., with registered office at Via Emilia Ovest 1590/1, 41123 Modena, Italy, VAT number 04060140367, email info@netvans.it.
2. Data We Collect
We collect personal data that you provide directly when using our website, such as:
- Account and order data: name, billing and shipping address, email, phone number and order history;
- Payment data: processed by our secure payment providers — we do not store full card details;
- Browsing data: IP address, device and browser information and pages visited, collected through cookies and similar technologies;
- Communications: messages you send us through the contact form or by email.
3. Purposes and Legal Basis
We process your data for the following purposes:
- To manage orders, payments, delivery and after-sales service (performance of the contract);
- To comply with legal obligations, including tax and accounting requirements;
- To ensure the security of our website and prevent fraud (legitimate interest);
- To improve our website and services (legitimate interest);
- To send marketing communications, only with your consent where required by law.
4. Cookies
Our website uses technical cookies that are strictly necessary for the functioning of the site, analytics cookies, functionality cookies and, with your consent, marketing and profiling cookies. For full details, please see our Cookie Policy.
5. Recipients of Data
Your data may be shared with third parties who provide services on our behalf, such as payment providers, shipping couriers, IT service providers and analytics or marketing tools. These providers process data in compliance with the applicable data protection law and only for the purposes described in this policy.
6. Data Retention
We keep personal data only for as long as necessary for the purposes described above, and in any case for the periods required by law (for example, tax and accounting records are kept for the period required by law).
7. Your Rights
Under the applicable data protection law, you have the right to: access your data; request rectification; request erasure; request restriction of processing; object to processing; request data portability, where applicable; and withdraw consent at any time.
To exercise these rights, contact us at info@netvans.it. You also have the right to lodge a complaint with the competent supervisory authority (in Italy, the Garante per la protezione dei dati personali).
8. Security
We use appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption for data transmitted on our website and secure payment processing by PCI-DSS compliant providers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.